[Support request] Red/orange will connect w/ one opener, but not the other (same model)

Home Forums Compatible Remotes Support (C-SP-315, C-SP-390, C-IC etc) Red/orange will connect w/ one opener, but not the other (same model)

This topic contains 3 replies, has 2 voices, and was last updated by   William 1 week ago.

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #13247 Reply

    Julie

    The remote will only connect to one of our garage door openers. They are Craftsman 1/2 hp and the same model.

    #13249 Reply

    William
    Keymaster

    Hi,
    Do you have existing remotes that works with the “not connecting” doors?
    If so, can you please send me the working remote’s part number?

    This is to make sure the opener circuit is good, and help us to identify the compatibility.

    Thanks.

    Buy KIT-1 at Amazon.com here
    Want better range and security? check out KIT-2
    Need spare remotes for KIT-1 or KIT-2? see here

    #13255 Reply

    Julie

    The remote is Craftsman model # 139.30498. It also works from in my GMC truck remote.

    #13258 Reply

    William
    Keymaster

    Understood, according to your remote control’s manual https://c.shld.net/assets/docs/spin_prod_845152512.pdf

    It works with both 315Mhz (Purple) and 390Mhz (Orange) learn button openers.

    My guess is, maybe your other opener is using 315Mhz system..

    Thanks and let me know if you have other questions.

    Buy KIT-1 at Amazon.com here
    Want better range and security? check out KIT-2
    Need spare remotes for KIT-1 or KIT-2? see here

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: Red/orange will connect w/ one opener, but not the other (same model)

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