Home › Forums › Compatible Remotes Support (C-SP-315, C-SP-390, C-IC etc) › C-SP-390 remote not programming
This topic contains 3 replies, has 2 voices, and was last updated by William 3 weeks ago.
- June 26, 2019 at 2:12 am #14034
I’m also trying to program the 2-pack of Solid Remotes I ordered off of Amazon (remote model # C-SP-390). I have a Chamberlain/Lift Master garage door opener with a part # of 41AC050-2. The remote I have that came with the system has a number on the back of HBW1573 (I believe is what it says, but the numbers a a bit worn off). I have an orange Learn button. It blinks intermittently before pushing it to illuminate it for the 30 seconds. I have tried all 4 buttons on the Solid Remote as per the directions on the box, but it doesn’t work. My other 2 (original) remotes still work and the wall plate works, but programming the 2 new Solid Remotes don’t work. Can you help? Thank you in advance!June 26, 2019 at 7:53 am #14039
I see, I have checked the model number and it seems it should be a Purple button 315Mhz remote.
Sometimes, the opener maker misplaced buttons color and cause problems.
(It’s the opener maker’s mistake, they put wrong learn button color on
More details/evidence can be found below.
#41AC050-2 – see https://www.amazon.com/Liftmaster-Chamberlain-Genuine-Part-41ac050-2/dp/B071YSVX4W
HBW1573 – https://fccid.io/HBW1573
In this case, just visit Amazon return center and return to get your money back.
And you might need 315Mhz Purple learn button ones instead,
Thanks.June 27, 2019 at 3:08 am #14049
Thank you for the clarification on that. Unfortunately it is now outside of the return window for Amazon. How do you recommend I get it returned back? Thanks again in advance!June 27, 2019 at 8:25 am #14051
I see, since our shipping & returns are handled by Amazon, you will need to contact Amazon support about that.
I remember there is a ‘talk to a person’ option in Amazon return center.
Please talk to Amazon staff to see if they can authorize this for you.