[Resolved] C-SP-390 remote not programming

Home Forums Compatible Remotes Support (C-SP-315, C-SP-390, C-IC etc) C-SP-390 remote not programming

This topic contains 3 replies, has 2 voices, and was last updated by   William 3 weeks ago.

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  • #14034 Reply

    Stacie G

    Hi,

    I’m also trying to program the 2-pack of Solid Remotes I ordered off of Amazon (remote model # C-SP-390). I have a Chamberlain/Lift Master garage door opener with a part # of 41AC050-2. The remote I have that came with the system has a number on the back of HBW1573 (I believe is what it says, but the numbers a a bit worn off). I have an orange Learn button. It blinks intermittently before pushing it to illuminate it for the 30 seconds. I have tried all 4 buttons on the Solid Remote as per the directions on the box, but it doesn’t work. My other 2 (original) remotes still work and the wall plate works, but programming the 2 new Solid Remotes don’t work. Can you help? Thank you in advance!

    #14039 Reply

    William
    Keymaster

    I see, I have checked the model number and it seems it should be a Purple button 315Mhz remote.

    Sometimes, the opener maker misplaced buttons color and cause problems.
    (It’s the opener maker’s mistake, they put wrong learn button color on
    some openers.)

    More details/evidence can be found below.
    #41AC050-2 – see https://www.amazon.com/Liftmaster-Chamberlain-Genuine-Part-41ac050-2/dp/B071YSVX4W
    HBW1573 – https://fccid.io/HBW1573

    In this case, just visit Amazon return center and return to get your money back.

    And you might need 315Mhz Purple learn button ones instead,
    Thanks.

    Buy KIT-1 at Amazon.com here
    Want better range and security? check out KIT-2
    Need spare remotes for KIT-1 or KIT-2? see here

    #14049 Reply

    Stacie G

    Thank you for the clarification on that. Unfortunately it is now outside of the return window for Amazon. How do you recommend I get it returned back? Thanks again in advance!

    #14051 Reply

    William
    Keymaster

    I see, since our shipping & returns are handled by Amazon, you will need to contact Amazon support about that.

    I remember there is a ‘talk to a person’ option in Amazon return center.

    Please talk to Amazon staff to see if they can authorize this for you.

    Thank you.

    Buy KIT-1 at Amazon.com here
    Want better range and security? check out KIT-2
    Need spare remotes for KIT-1 or KIT-2? see here

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